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Home Delivery FAQ

How It Works

We ship all packages FedEx.

We only ship to destinations within the U.S., including Hawaii and Alaska.

No ice cream will be in transit for more than 48 hours.

Ice cream is not shipped or delivered on Sundays or holidays recognized by FedEx.

Ice cream is not delivered on Mondays.

Ice cream is delivered on Saturdays only to qualifying destinations.

Some orders placed after 2 PM (EST) on Wednesdays may be subject to ship the following Monday.  Please refer to the Regular Shipping Schedule found in the box on the right.  

You will receive a notification email with your FedEx tracking number when your order ships.

We cannot ship to PO boxes.

We cannot intercept and redirect packages once they have shipped.

 

Shipping Methods

FedEx Ground Home Delivery shipments will arrive within 1-2 days from the date in which they are shipped* depending on the destination. Delivery will occur by end of business day.

FedEx 2 Day shipments will arrive (2) two days from the date in which they are shipped.* Delivery will occur by 4:30 PM.

FedEx Standard Overnight shipments will arrive the day after they are shipped* by 3:00 PM.

FedEx Priority Overnight shipments will arrive the day after they are shipped* by 10:30 AM.

*Not all orders are shipped the day they are placed.

 

Shipping on Dry Ice

We pack ice cream in a well-insulated shipping box topped with dry ice. It gets colder inside that box than it does in your freezer: -109.3°F

Even though we always include enough dry ice in the box to keep the ice cream frozen well into the evening of the delivery date, we encourage you to place the ice cream in a freezer immediately upon arrival.

The recipient should exercise caution and avoid direct skin contact when handling dry ice.

 

Multiple Orders

Want to send several orders to different addresses? Contact our dedicated gift concierge at gifts@jenis.com

 

Surprise Gifts of Jeni's

Please contact the recipient to make sure they are going to be home the day their ice creams arrives.

The box must be opened by the end of the delivery day and placed in a freezer immediately.

Remember to include your name in the handwritten message so the recipient knows who to thank!

We do not include receipts, pricing information, or details of payment in shipments.

 

Regular Shipping Schedule

All orders placed before 2 PM (EST) on Monday, Tuesday, and Wednesday will ship the same day.

Some orders placed after 2 PM (EST) on Wednesday may not ship until the following Monday, dependent on destination and shipping method.

One-day FedEx Ground Home Delivery (where eligible), FedEx Priority Overnight, and FedEx Standard Overnight methods selected by 2 PM (EST) Thursday will ship for Friday delivery.

Two-day FedEx Ground Home Delivery (where eligible) and FedEx 2 Day methods selected by 2 PM (EST) Thursday will ship for Saturday delivery if the destination qualifies**, otherwise it will be delivered the following Wednesday.

One-day FedEx Ground Home Delivery (where eligible) and FedEx Priority Overnight methods selected by 2 PM (EST) Friday will ship for Saturday delivery if the destination qualifies**, otherwise it will be delivered the following Tuesday.

All orders placed after 2 PM (EST) on Friday will ship the following Monday.

**Business addresses do not qualify for Saturday delivery.